SmartChargeback
English中文
A chargeback response assistant for merchants

Know which disputes
are worth fighting.

Upload a dispute notice, identify whether the case is worth contesting, see what evidence is missing, and generate a clear English representment packet for submission.

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The operator problem

Most teams do not need another generic template.

They need to know whether this specific dispute is worth fighting, what proof exists, what is missing, and how to package the response clearly.

Deadlines move fast
Dispute windows are short. If the team waits too long to find tracking, POD, or authorization data, the case can become unwinnable.
Evidence is scattered
The proof may live across the payment dashboard, store backend, carrier tracking, email, support tickets, and customer history. Operators need it normalized into one case view.
Generic packets underperform
A fraud template does not help a delivery dispute. Each reason code needs its own argument, evidence order, and missing-proof guidance.

Primary use cases

Prepare evidence by dispute type, not by template.

A Product Not Received case should not be treated like a fraud case. The workflow changes the evidence plan, scoring, and packet narrative based on the actual claim.

Physical goods disputes
Product Not Received

Physical goods disputes

For physical goods merchants, the response should start with a clear view of the order, delivery, and customer communication records.

Order recordsDelivery contextCommunication
Unauthorized purchase claims
Fraudulent

Unauthorized purchase claims

For fraud-related disputes, the system helps organize the available order, payment, and customer-history context before a response is drafted.

Payment contextOrder historyCustomer records
Know when not to submit yet
Evidence gaps

Know when not to submit yet

Some cases are not ready. SmartChargeback flags missing proof before you send a weak packet, so operators know whether to gather more evidence, submit now, or accept the loss.

Missing evidenceCase scoreRecommended action

Contact + privacy

Have a dispute to review? Start with an initial case assessment.

Send the dispute notice, order details, or related materials. We’ll review the case context first and let you know whether it makes sense to prepare a response.

Contact usOr ask one specific question first
Emailhi@smartchargeback.com

Redacted materials are welcome

Customer names, emails, addresses, order IDs, payment IDs, and tracking numbers can be masked first. We do not need merchant dashboard access or login credentials for an initial review.

Good reasons to reach out

You received a dispute notice and are not sure whether to respond
You have payment or fulfillment proof but need help organizing it
You need a clear English representment packet for submission

Helpful context: reason, amount, deadline, order type, and a redacted screenshot of the notice.

Help merchants decide
what is worth fighting.

Start with one real dispute. Redact sensitive details, review the case strength, identify missing proof, and prepare the response only when it is worth the effort.

Contact us